Can be used to calculate the number of agents required to service a given number of calls and meet the service level agreement.Ĭalculate the minimum waiting time for which the service level agreement can be maintained.Ĭalculate the arrival rate of calls that can be received while guaranteeing the Service Level Agreement.Ĭalculate the average duration of calls that are answered while guaranteeing the Service Level Agreement.Ĭalculate the average waiting time for incoming calls.Ĭalculate the difference in a value in the Current Period vs Previous Period.Ĭalculate the probability a call will be blocked entirely. Returns Boolean result TRUE when the source Boolean is TRUE for any items of a list formatted source line item.Ĭalculate the number of agents required to service a given number of calls and meet the Service Level Agreement.Ĭalculate the number of agents required to handle the busy-period call traffic, given a percentage of calls that might receive a busy tone. Returns Boolean result TRUE only when the source Boolean is TRUE for all items of a list formatted source line item.Īggregation function that can be used with Boolean line items on source and result. These can be absolute time periods or relative to the latest actual time period.Īggregate Boolean line items on source and result. Date format depends on your locale.Īggregate the original line item values from the source module or modules that you selected for your line item subset.Ĭollects the data from the original line items from one or more modules (module must have a line item subset as a dimension).Īggregate between the From and To time periods to sum or average over selected periods. Date format depends on your locale.Īdd a specified number of years to a date. Add a specified number of months to a date.
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